Contact Us
If you are looking for answers or support, you have come to the right place!
Do you have a question? Try searching.
Trending FAQs
Here are some frequently asked questions that might interest you!
What is the Over the Air Update?
The innovative IVECO OVER THE AIR UPDATE feature, available on all IVECO vehicles (MY19 and later) equipped with a Connectivity Box, allows necessary software updates to be performed remotely, saving time and increasing vehicle efficiency.
IVECO OVER THE AIR UPDATE is extremely easy to use and enables quick software updates at the discretion of the driver and fleet manager, without the need to visit a workshop. It can be done anywhere and at any time: it only requires the vehicle to be parked in a safe location and a few minutes to complete a very simple procedure. This means the driver can independently install the update during a stop, on a mission, or during a break at the depot, without wasting time.
The OTA feature is only available for vehicles with a telematics service contract. Without a contract, all updates can be performed at a workshop.
For more details, download the document.
Don't know how to generate the PIN?
There are two ways to perform the OTA update: through the Easy Way App/Easy Daily App/Easy Cargo App, or through the Infotainment system. For updates via the app, the user must have received permissions on IVECO ON from the Main Account or the Primary Fleet Manager; for updates via Infotainment, it is necessary to enter the PIN generated in the "PIN Management" section on IVECO ON (portal or app).
The PIN can be generated by the Main Account, the Primary Fleet Manager, or an authorized person. This code must be entered into the Infotainment system to launch the OTA.
For more details, download the document.
How to perform the Over the Air Update?
By logging into IVECO ON with your username and password, the following explanatory videos are available under the Help/tutorial section:
- Over the air updates with app
- Over the air updates with infotainment
For more details, download the document.
Want more information on OTA campaigns for your vehicles?
To check if there are active OTA campaigns, the following options are available:
- On the Iveco ON portal, after logging in with your username and password, click on the Vehicle Management > Recall Campaigns section.
- On the Easy Way/Easy Daily/Easy Cargo APP, after logging in with your username and password, click on the Vehicle icon and select the Over the Air Updates option.
- On the vehicle's infotainment system (NIS or IHP), click on the Vehicle icon and select the Over the Air Updates option.
For more details, download the document.
Show less
Would you like to know more about our Roadside Breakdown Assistance Service, called "ANS" - Assistance Non Stop?
ANS - Assistance Non Stop is the name of IVECO's roadside breakdown assistance, available 365 days a year, 24H/7. To read more about how the service works, click here.
Show less
Are you interested in our Maintenance & Repair (M&R) contracts?
When purchasing an IVECO vehicle, you can subscribe to an M&R contract by contacting your reference IVECO dealership, which will provide you with the best offer. To locate the one closest to you, click here.
Show less
Are you looking for IVECO merchandising?
Please visit our IVECO FAN SHOP for more information. See you there!
IVECO FAN SHOP
Show less
Do you need a copy of the Owner's Manual for your vehicle?
The Owner's Manual can be consulted and saved using the IVECO Easy Guide app, available for both iOs and Android.
Once you download the app on your smartphone and enter the vehicle's chassis number (VIN), you can select the language in which to consult the manual before downloading a copy.
In case the vehicle is an older model and the app does not recognize the chassis number, we invite you to contact one of our dealerships, who will be happy to assist you in ordering a paper copy of the manual.
The nearest dealer to you can be found by clicking here.
Show less
FAQs Categories
The answers you need might be available already. Search our list of most frequently asked questions.
Tell us who you are and help us show our dedicated contents
Contact us
Our After-sales services
Discover our After-sales services and how to get in touch with us
ANS - Assistance Non Stop
In case of vehicle breakdown, you can reach IVECO Assistance Non-Stop in 3 ways:
- by calling the freephone number 00800 48326000, available 24/7, 365 days a year;
- transmitting your vehicle's position through a click with the on-board telematics system;
- using the IVECO Non Stop app: assistance is just a click away!
Contact Us
Did you not find the answers you were looking for? Is there something that you would like to share with us? Please fill out the below form and we will get back to you as soon as possible.
Contact us
Contact us