Aftersales
How does the part warranty work?
The warranty on original IVECO spare parts is as follows:
- Within 12 months of purchase at the parts counter, purchased exclusively from an authorized IVECO parts dealer, by presenting the relevant purchase documentation; the warranty covers only the purchased spare part and excludes induced damages.
- Within 12 months of purchase and installation of the spare part, performed at an authorized IVECO workshop, by presenting the relevant purchase and installation documentation; the warranty covers the spare part and related labor costs, and excludes induced damages.
Show less
Do you need a duplicate VIN plate for your vehicle?
You can directly contact one of our IVECO service centers, which will order the plate and have it screen printed with the data from your vehicle registration certificate. Locate the IVECO service center closest to you!
Dealer locatorShow less
Do you need a duplicate key for your vehicle?
You can directly contact one of our IVECO sales points. Find the one closest to you!
Dealer locatorShow less
Are you looking for the part number for an IVECO original part?
Your local IVECO dealership will be able to support you.
Dealer locatorShow less
Would you like to purchase an original IVECO part?
You can order it through your local IVECO dealership.
Dealer locatorShow less
Would you like more information on IVECO genuine parts?
You can find more information on our genuine parts here .
Show less
Would you like more information on IVECO remanufactured parts?
You can find more information on our remanufactured parts here .
Show less
Would you like to know more about ongoing promotions on IVECO parts?
Your local IVECO dealership will be able to support you.
Dealer locatorShow less
Would you like to purchase an IVECO accessory?
To know about the range of IVECO accessories, click here.
Show less
Are you interested in our Maintenance & Repair (M&R) contracts?
At the time of purchasing an IVECO vehicle, you can subscribe to an M&R contract by contacting your IVECO dealership, which will formulate the best offer for you. To locate the dealership closest to you, click here.
Show less
Would you like to renew your M&R contract?
You can contact your nearest IVECO dealership that will work with you to find the best formula. To locate the one closest to you, click here.
Show less
Are you interested in extending your warranty coverage?
When you purchase an IVECO vehicle, you can sign up for an extended warranty directly with your IVECO dealer, who will make you the best offer. To locate the one closest to you, click here.
If you want more information in the meantime, click here.
Show less
Would you like to fit alternative tyres?
The allowed tires are those indicated on the registration certificate; it is not possible to mount tires different from those indicated.
In case you want to request authorization to mount alternative tires, it is necessary to make a specific request for a "Nulla Osta".
In case you want to request authorization to mount alternative tires, it is necessary to make a specific request for a "Nulla Osta".
Show less
Do you need a technical data sheet?
Your local IVECO dealership will be able to support you.
Dealer locatorShow less
Are you looking for technical documentation to customize an IVECO vehicle?
If you are a customer, body builder, a dealer or an authorised workshop, you can register on our website IBB
Click hereShow less
Would you like to have the technical data sheet (EDT, formerly known as DGM) of your vehicle?
If you are an IVECO customer and own a vehicle whose model is prior to 2014, you can request the official Technical Data Sheet (formerly known as DGM) by attaching a copy of the vehicle registration certificate to the following email address: roger.barker@iveco.com.
For vehicles of later models, the Technical Data Sheet no longer exists, but you can download the European Whole Vehicle Type Approval directly from the bodybuilder portal (available for IVECO-approved upfitters and dealerships) by clicking here.
For vehicles of later models, the Technical Data Sheet no longer exists, but you can download the European Whole Vehicle Type Approval directly from the bodybuilder portal (available for IVECO-approved upfitters and dealerships) by clicking here.
Show less
Do you need a "permit" for your vehicle? ?
If you are not already an accredited IVECO partner, you can submit the request directly to an authorized IVECO workshop/dealership by bringing the vehicle documents with you.
To view the list of nearest network points, click here.
Alternatively, if you are a bodybuilder, a dealership, or an authorized workshop, you can register on the IBB website and request the authorization in the dedicated section, by clicking here.
Show less
Do you need to "nationalize" your IVECO vehicle?
Your local or preferred dealership can assist you with this request. To find the nearest dealership, click here.
Dealer locatorShow less
What is the Certificato di Conformità Europea (COC) (European Compliance Certificate) and how can I request it?
The Certificate of Conformity (COC) is a declaration by the manufacturer stating that the vehicle conforms to the approved type.
This document is issued by the manufacturer to the selling dealer and is required by the registration office for the first registration of the vehicle.
If you need the COC, your local or trusted dealership can assist you.
Click here to find the one closest to youShow less
Would you like to know how much your used IVECO vehicle is worth?
The market values of used vehicles can be found in the Eurotax brochures, which are usually sold at newsstands.
The blue Eurotax lists the average purchase values, while the yellow Eurotax lists the average selling values.
The Eurotax value is the basis for evaluating each individual used vehicle: to obtain this evaluation, it is necessary to take into account the mileage, any damages, options, and equipment present on the vehicle, as well as many other factors.
Therefore, if necessary, you can turn to a board of experts who will examine your vehicle and formulate a valuation based on all the elements found.
The blue Eurotax lists the average purchase values, while the yellow Eurotax lists the average selling values.
The Eurotax value is the basis for evaluating each individual used vehicle: to obtain this evaluation, it is necessary to take into account the mileage, any damages, options, and equipment present on the vehicle, as well as many other factors.
Therefore, if necessary, you can turn to a board of experts who will examine your vehicle and formulate a valuation based on all the elements found.
Show less
Do you need a copy of your vehicle's use and maintenance manual?
The use and maintenance manual can be consulted on the IVECO Easy Guide APP, which is available for both iOs and Android. Once the APP has been downloaded to your smartphone, enter your vehicle's chassis number (VIN) and select your preferred language before downloading a copy. Should your vehicle be of a less recent model, and should the APP not recognize the chassis number, please reach out to one of our dealerships who will be more than happy to support you, by ordering a hard copy of the manual.
Dealer locator.
Dealer locator.
Show less
Are you looking for a repair manual for an IVECO vehicle?
Your local IVECO dealership will be able to support you.
Dealer locatorShow less
Would you like to find out if your vehicle is part of a recall campaign?
Your local IVECO dealership will be able to support you.
Dealer locatorShow less
Have you received a letter from IVECO concerning a recall campaign, but the impacted vehicle has been sold?
Please send an email to recallcampaignmanagement@cnhind.com providing us with the info on the new owner, so that the vehicle data can be updated.
Show less
Have you received a letter from IVECO concerning a recall campaign, but the impacted vehicle has been demolished/stolen?
Please send an email to recallcampaignmanagement@cnhind.com attaching if possible a copy of the certificate of destruction or the theft report.
Show less
Have you received a letter from IVECO concerning a recall campaign, but you have never been the owner of the mentioned vehicle?
Please send an email to recallcampaignmanagement@cnhind.com and let us know, so that our database can be updated with the correct information.
Show less
Have you received an email from IVECO concerning a campaign which can be done over the air (OTA) and you have questions or doubts?
Send an email to telematics@IVECO.com; our support team will give you more information and guide you. Also, visit the IVECO LIVE CHANNEL to see our tutorials:
IVECO WAY RANGE
IVECO Daily
Show less
Would you like to know more about our Roadside Breakdown Assistance Service, "ANS - Assistance Non Stop"?
"ANS - Assistance Non Stop" is the name of the IVECO Roadside Breakdown Assistance Service, available 365 days a year, 24/7.
If you wish to learn more about how the service works, click here.
If you wish to learn more about how the service works, click here.
Show less
Are you interested in our Driver Training Courses?
IVECO Driver Training is our training program for economic and safe driving, aimed at drivers of IVECO vehicles.
It is a specific training that provides participants with fundamental support for safe driving, improving their driving style: drivers can get to know the vehicle in depth with the aim of reducing fuel consumption and operating costs, while fully respecting the environment.
The courses are structured in three different training sessions: classroom training, static walk-around of the vehicle, and on-road training. The training program is organized into training days that can be held directly at the customer's company upon request.
For more information and to organize a course, please write to us at the following email address: formazione-italia@IVECOgroup.com.
We will contact you as soon as possible to provide you with all the necessary information.
It is a specific training that provides participants with fundamental support for safe driving, improving their driving style: drivers can get to know the vehicle in depth with the aim of reducing fuel consumption and operating costs, while fully respecting the environment.
The courses are structured in three different training sessions: classroom training, static walk-around of the vehicle, and on-road training. The training program is organized into training days that can be held directly at the customer's company upon request.
For more information and to organize a course, please write to us at the following email address: formazione-italia@IVECOgroup.com.
We will contact you as soon as possible to provide you with all the necessary information.
Show less
Would you like to keep your vehicle's "health status" under control, in order to prevent unplanned stops? Would you like advice on how to reduce the fuel consumption? Are you interested in a service that can support you while manage your fleet?
Click here to visit the IVECO ON website.
Or also, if you prefer, get in touch with your local IVECO Dealership who will come up with the best offer.
Dealer Locator
Or also, if you prefer, get in touch with your local IVECO Dealership who will come up with the best offer.
Dealer Locator
Show less