Aftersales
How does the part warranty work?
The warranty on original IVECO spare parts is as follows:
- Within 12 months of purchase at the parts counter, purchased exclusively from an authorized IVECO parts dealer, by presenting the relevant purchase documentation; the warranty covers only the purchased spare part and excludes induced damages.
- Within 12 months of purchase and installation of the spare part, performed at an authorized IVECO workshop, by presenting the relevant purchase and installation documentation; the warranty covers the spare part and related labor costs, and excludes induced damages.
Do you need a duplicate VIN plate for your vehicle?
You can directly contact one of our IVECO service centers, which will order the plate and have it screen printed with the data from your vehicle registration certificate. Locate the IVECO service center closest to you!
Dealer locatorDo you need a duplicate key for your vehicle?
You can directly contact one of our IVECO sales points. Find the one closest to you!
Dealer locatorAre you looking for the part number for an IVECO original part?
Your local IVECO dealership will be able to support you.
Dealer locatorWould you like to purchase an original IVECO part?
You can order it through your local IVECO dealership.
Dealer locatorWould you like more information on IVECO genuine parts?
Would you like more information on IVECO remanufactured parts?
Would you like to know more about ongoing promotions on IVECO parts?
Your local IVECO dealership will be able to support you.
Dealer locatorWould you like to purchase an IVECO accessory?
Are you interested in our Maintenance & Repair (M&R) contracts?
Would you like to renew your M&R contract?
Are you interested in extending your warranty coverage?
When you purchase an IVECO vehicle, you can sign up for an extended warranty directly with your IVECO dealer, who will make you the best offer. To locate the one closest to you, click here.
If you want more information in the meantime, click here.
Would you like to fit alternative tyres?
In case you want to request authorization to mount alternative tires, it is necessary to make a specific request for a "Nulla Osta".
Do you need a technical data sheet?
Your local IVECO dealership will be able to support you.
Dealer locatorAre you looking for technical documentation to customize an IVECO vehicle?
If you are a customer, body builder, a dealer or an authorised workshop, you can register on our website IBB
Click hereWould you like to have the technical data sheet (EDT, formerly known as DGM) of your vehicle?
For vehicles of later models, the Technical Data Sheet no longer exists, but you can download the European Whole Vehicle Type Approval directly from the bodybuilder portal (available for IVECO-approved upfitters and dealerships) by clicking here.
Do you need a "permit" for your vehicle? ?
If you are not already an accredited IVECO partner, you can submit the request directly to an authorized IVECO workshop/dealership by bringing the vehicle documents with you.
To view the list of nearest network points, click here.
Alternatively, if you are a bodybuilder, a dealership, or an authorized workshop, you can register on the IBB website and request the authorization in the dedicated section, by clicking here.
Do you need to "nationalize" your IVECO vehicle?
Your local or preferred dealership can assist you with this request. To find the nearest dealership, click here.
Dealer locatorWhat is the Certificato di Conformità Europea (COC) (European Compliance Certificate) and how can I request it?
The Certificate of Conformity (COC) is a declaration by the manufacturer stating that the vehicle conforms to the approved type.
This document is issued by the manufacturer to the selling dealer and is required by the registration office for the first registration of the vehicle.
If you need the COC, your local or trusted dealership can assist you.
Click here to find the one closest to youWould you like to know how much your used IVECO vehicle is worth?
The blue Eurotax lists the average purchase values, while the yellow Eurotax lists the average selling values.
The Eurotax value is the basis for evaluating each individual used vehicle: to obtain this evaluation, it is necessary to take into account the mileage, any damages, options, and equipment present on the vehicle, as well as many other factors.
Therefore, if necessary, you can turn to a board of experts who will examine your vehicle and formulate a valuation based on all the elements found.
Do you need a copy of your vehicle's use and maintenance manual?
Dealer locator.
Are you looking for a repair manual for an IVECO vehicle?
Your local IVECO dealership will be able to support you.
Dealer locatorWould you like to find out if your vehicle is part of a recall campaign?
Your local IVECO dealership will be able to support you.
Dealer locatorHave you received a letter from IVECO concerning a recall campaign, but the impacted vehicle has been sold?
Please send an email to recallcampaignmanagement@cnhind.com providing us with the info on the new owner, so that the vehicle data can be updated.
Have you received a letter from IVECO concerning a recall campaign, but the impacted vehicle has been demolished/stolen?
Please send an email to recallcampaignmanagement@cnhind.com attaching if possible a copy of the certificate of destruction or the theft report.
Have you received a letter from IVECO concerning a recall campaign, but you have never been the owner of the mentioned vehicle?
Please send an email to recallcampaignmanagement@cnhind.com and let us know, so that our database can be updated with the correct information.
Have you received an email from IVECO concerning a campaign which can be done over the air (OTA) and you have questions or doubts?
Send an email to telematics@IVECO.com; our support team will give you more information and guide you. Also, visit the IVECO LIVE CHANNEL to see our tutorials:
IVECO WAY RANGE
IVECO Daily
Would you like to know more about our Roadside Breakdown Assistance Service, "ANS - Assistance Non Stop"?
If you wish to learn more about how the service works, click here.
Are you interested in our Driver Training Courses?
It is a specific training that provides participants with fundamental support for safe driving, improving their driving style: drivers can get to know the vehicle in depth with the aim of reducing fuel consumption and operating costs, while fully respecting the environment.
The courses are structured in three different training sessions: classroom training, static walk-around of the vehicle, and on-road training. The training program is organized into training days that can be held directly at the customer's company upon request.
For more information and to organize a course, please write to us at the following email address: formazione-italia@IVECOgroup.com.
We will contact you as soon as possible to provide you with all the necessary information.
Would you like to keep your vehicle's "health status" under control, in order to prevent unplanned stops? Would you like advice on how to reduce the fuel consumption? Are you interested in a service that can support you while manage your fleet?
Or also, if you prefer, get in touch with your local IVECO Dealership who will come up with the best offer.
Dealer Locator