Uptime
Services to maximize vehicle uptime
A stationary vehicle is a loss of profit
Unexpected downtime generates costs and prevents you from meeting the commitments made to customers.
At IVECO, we do everything we can to keep your vehicle on the road and available whenever you need it. To this end, we have developed an excellent set of services all focused on reducing unplanned downtime in order to maximize uptime.
Thanks to our collaboration with the IVECO dealer network and telematics services, we are able to provide real-time vehicle monitoring and remote diagnostics. Additionally, based on the current usage and condition of the vehicle, we can provide advice on planned interventions in order to avoid unplanned workshop stops.
All of this results in maximized vehicle availability, time and cost savings for your business, increased productivity, and greater success.
At IVECO, we do everything we can to keep your vehicle on the road and available whenever you need it. To this end, we have developed an excellent set of services all focused on reducing unplanned downtime in order to maximize uptime.
Thanks to our collaboration with the IVECO dealer network and telematics services, we are able to provide real-time vehicle monitoring and remote diagnostics. Additionally, based on the current usage and condition of the vehicle, we can provide advice on planned interventions in order to avoid unplanned workshop stops.
All of this results in maximized vehicle availability, time and cost savings for your business, increased productivity, and greater success.
Management and monitoring of uptime
The profitability and success of your business also depend on how operational your vehicle is. IVECO has developed services aimed at maximizing vehicle availability by avoiding unexpected downtime, which results in loss of revenue for your business and costs.
IVECO Connectivity Box and IVECO Uptime Monitoring System
Your vehicles equipped with an active Connectivity Box continuously send data to the IVECO Uptime Monitoring System, which analyzes the real-time status of your vehicles and some of their components, such as battery, filters, brake pads, and brakes. If anomalies are detected, a proactive alert is sent to the IVECO Uptime Customer Center, which takes appropriate action to prevent a possible breakdown.
IVECO Customer Uptime Center and IVECO Service Network
In the event of an anomaly that could result in unexpected downtime, the IVECO Customer Uptime Center proactively contacts the nearest IVECO Service Center, which will inform you of the need to plan a stop to prevent a breakdown.
To make proactive alerts even more precise, with your consent, the IVECO Service Center can remotely connect to your vehicle to retrieve additional information about the problems, in order to prepare the necessary spare parts and tools in advance, reducing workshop stop times.
The IVECO Customer Uptime Center is based in Turin. A team of 80 operators can guarantee an immediate response in 10 languages and will communicate with you and the IVECO Service Centers, eliminating any language barriers.
Thanks to our Vehicle Management and Monitoring service, we have been able to reduce unexpected downtime by 20% so far.
Your vehicles equipped with an active Connectivity Box continuously send data to the IVECO Uptime Monitoring System, which analyzes the real-time status of your vehicles and some of their components, such as battery, filters, brake pads, and brakes. If anomalies are detected, a proactive alert is sent to the IVECO Uptime Customer Center, which takes appropriate action to prevent a possible breakdown.
IVECO Customer Uptime Center and IVECO Service Network
In the event of an anomaly that could result in unexpected downtime, the IVECO Customer Uptime Center proactively contacts the nearest IVECO Service Center, which will inform you of the need to plan a stop to prevent a breakdown.
To make proactive alerts even more precise, with your consent, the IVECO Service Center can remotely connect to your vehicle to retrieve additional information about the problems, in order to prepare the necessary spare parts and tools in advance, reducing workshop stop times.
The IVECO Customer Uptime Center is based in Turin. A team of 80 operators can guarantee an immediate response in 10 languages and will communicate with you and the IVECO Service Centers, eliminating any language barriers.
Thanks to our Vehicle Management and Monitoring service, we have been able to reduce unexpected downtime by 20% so far.
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IVECO Remote Assistance
A vehicle problem that stops your business causes a loss of time and work opportunities. IVECO Remote Assistance eliminates the need to conduct diagnostic operations in the workshop, reducing downtime and making repair management more efficient.
The Remote Assistance Service (RAS) and the Over-the-Air functionality even allow for remote problem resolution, for a quick return to the road.
The Remote Assistance Service (RAS) and the Over-the-Air functionality even allow for remote problem resolution, for a quick return to the road.
Remote Diagnosis to Reduce Repair Times
IVECO Remote Assistance allows IVECO Service Centers to remotely connect to your vehicle to check the history of faults, monitor vehicle parameters, modify configurations, and perform software updates of the control unit through the Over-The-Air option.
With your consent, the service staff or technician at the IVECO Service Center will use a specific PIN code for each RAS session to connect to the vehicle and resolve any problems automatically over-the-air, for a quick return to the road.
Moreover, the Remote Assistance Service (RAS) allows the IVECO Service Center technician to prepare in advance the necessary spare parts and tools for the repair, minimizing your workshop stop time as much as possible.
IVECO Remote Assistance allows IVECO Service Centers to remotely connect to your vehicle to check the history of faults, monitor vehicle parameters, modify configurations, and perform software updates of the control unit through the Over-The-Air option.
With your consent, the service staff or technician at the IVECO Service Center will use a specific PIN code for each RAS session to connect to the vehicle and resolve any problems automatically over-the-air, for a quick return to the road.
Moreover, the Remote Assistance Service (RAS) allows the IVECO Service Center technician to prepare in advance the necessary spare parts and tools for the repair, minimizing your workshop stop time as much as possible.
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IVECO Over-the-Air
Going to the workshop to update your vehicle's software takes time and can cause a loss of productivity. The new IVECO Over-the-Air service allows you to update your vehicle software independently and at your convenience. This solution saves time and ensures that your vehicle is constantly updated and highly performing, without the need for workshop stops.
Updating your vehicles on the go
IVECO Over-the-Air helps keep your fleet efficient and productive. This feature, available on all Daily vehicles and IVECO WAY range equipped with an active Connectivity Box, is easy to use and allows for quick software updates without having to go to the workshop. The update can be downloaded and installed anywhere, anytime, and takes only a few minutes, as long as the vehicle is parked safely.
To receive communication of an available update, you must be registered with an IVECO ON account connected to your vehicles, and to install it, you can use the infotainment system or the IVECO Easy App.
IVECO Over-the-Air helps keep your fleet efficient and productive. This feature, available on all Daily vehicles and IVECO WAY range equipped with an active Connectivity Box, is easy to use and allows for quick software updates without having to go to the workshop. The update can be downloaded and installed anywhere, anytime, and takes only a few minutes, as long as the vehicle is parked safely.
To receive communication of an available update, you must be registered with an IVECO ON account connected to your vehicles, and to install it, you can use the infotainment system or the IVECO Easy App.
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Assistance Non-Stop
Efficient assistance is important to maximize the availability of your vehicle and ensure the continuity of your business. IVECO helps you by providing solutions quickly to keep your vehicles on the road. The IVECO Customer Uptime Center is available 24 hours a day, 7 days a week, providing assistance in 36 European countries.
Always by your side, 24/7
3 WAYS TO CONTACT NON-STOP ASSISTANCE SERVICE
In case of a breakdown, you can contact the IVECO Non-Stop Assistance service in three ways:
• by calling the toll-free number 0080048326000
• by transmitting the vehicle's location with a simple click using the onboard telematics system
• by using the IVECO Non-Stop app: assistance is always at hand.
Customer Uptime Center IVECO
The Non-Stop Assistance service is guaranteed by a team of 80 operators who can provide an immediate response in 24 languages, eliminating language barriers and communicating with you and IVECO Service centers. The IVECO Customer Uptime Center activates the nearest IVECO Service center to the location of the breakdown. During the assistance procedure, the Customer Uptime Center keeps you informed of progress and ensures that your vehicle returns to service as quickly as possible.
IVECO NON-STOP APP
The IVECO Non-Stop app can be used not only in case of emergencies but also to book vehicle repair services. Just select the time and place, and the app will confirm the booking.
3 WAYS TO CONTACT NON-STOP ASSISTANCE SERVICE
In case of a breakdown, you can contact the IVECO Non-Stop Assistance service in three ways:
• by calling the toll-free number 0080048326000
• by transmitting the vehicle's location with a simple click using the onboard telematics system
• by using the IVECO Non-Stop app: assistance is always at hand.
Customer Uptime Center IVECO
The Non-Stop Assistance service is guaranteed by a team of 80 operators who can provide an immediate response in 24 languages, eliminating language barriers and communicating with you and IVECO Service centers. The IVECO Customer Uptime Center activates the nearest IVECO Service center to the location of the breakdown. During the assistance procedure, the Customer Uptime Center keeps you informed of progress and ensures that your vehicle returns to service as quickly as possible.
IVECO NON-STOP APP
The IVECO Non-Stop app can be used not only in case of emergencies but also to book vehicle repair services. Just select the time and place, and the app will confirm the booking.
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Iveco Topcare
To manage your business, you expect the vehicle to be always available when you need it. But you also know that if you work extensively, unexpected events can occur. And when it happens, you need the situation to be resolved quickly.
IVECO's priority is to give you peace of mind, ensuring that in case of unexpected events, we will immediately activate to get you back on the road as quickly as possible, taking care of the two most important resources: your driver and your vehicle.
IVECO TOPCARE is a premium assistance service for connected vehicles with Connectivity Box, available for the entire IVECO WAY range, providing assistance to your vehicle and driver in the event of unplanned maintenance interventions.
PRIORITY LANE
After you enter one of our workshops, thanks to the geofencing system, the IVECO Customer Uptime Center will receive an immediate alert to prioritize the resolution of your vehicle's breakdown. The IVECO Customer Uptime Center is directly connected to a network of over 1,600 IVECO Service centers throughout Europe, able to handle problems 24 hours a day.
The alert automatically initiates a process of supplying spare parts and activating qualified experts in diagnostic fields who will work to shorten vehicle downtime. In addition, you will receive constant updates on the status of the repair.
HOSPITALITY
If the repair should take longer than expected while you are away from home, we will take care of everything, providing you with the opportunity to rest in maximum comfort thanks to a range of hospitality services (hotel, meals, transportation, medical care, and parking). Medical assistance is also available in case of non-serious driver illness.
* TOP CARE is available for heavy-duty vehicles equipped with Connectivity Box and signed connectivity disclaimer and is connected to the Elements M&R 2XL and 3XL packages for 3 years.
IVECO TOPCARE is a premium assistance service for connected vehicles with Connectivity Box, available for the entire IVECO WAY range, providing assistance to your vehicle and driver in the event of unplanned maintenance interventions.
Our premium service for customer peace of mind.
IVECO TOPCARE is a preferential maintenance and hospitality service. It requires an active Connectivity Box and a geofencing system*.PRIORITY LANE
After you enter one of our workshops, thanks to the geofencing system, the IVECO Customer Uptime Center will receive an immediate alert to prioritize the resolution of your vehicle's breakdown. The IVECO Customer Uptime Center is directly connected to a network of over 1,600 IVECO Service centers throughout Europe, able to handle problems 24 hours a day.
The alert automatically initiates a process of supplying spare parts and activating qualified experts in diagnostic fields who will work to shorten vehicle downtime. In addition, you will receive constant updates on the status of the repair.
HOSPITALITY
If the repair should take longer than expected while you are away from home, we will take care of everything, providing you with the opportunity to rest in maximum comfort thanks to a range of hospitality services (hotel, meals, transportation, medical care, and parking). Medical assistance is also available in case of non-serious driver illness.
* TOP CARE is available for heavy-duty vehicles equipped with Connectivity Box and signed connectivity disclaimer and is connected to the Elements M&R 2XL and 3XL packages for 3 years.
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Maintenance & Repair
A vehicle in perfect condition is crucial to ensure maximum vehicle uptime, a more productive operation, and lower total operating costs.
IVECO offers personalized solutions to provide you with the highest levels of assistance based on your needs and the size of your company.
Elements
Elements is a set of maintenance and repair contract solutions aimed at protecting the value, performance, and productivity of your vehicle over time. A perfect synergy between Service, Spare Parts, and the Dealer Network is at your complete disposal to keep your vehicle in perfect condition.
The "ELEMENTS" that ensure a long life for your vehicle:
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MAINTENANCE
Maintenance, lubrication, oil and fluid changes as specified in the "use and maintenance" manual. |
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POWERTRAIN
Repairs to the engine, injection system, gearbox, driveshaft, and axles. |
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OTHER REPAIRS All repairs not included in the powertrain element, such as electrical system and control units. |
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BRAKES AND CLUTCHES Clutch, brake pads, brake discs, drums, brake seals for drum brakes. |
The advantages of using ELEMENTS packages:
- High vehicle availability due to the full application of the maintenance plan defined by IVECO and the most efficient repair process.
- High quality maintenance and repairs carried out using original parts within the IVECO Service network.
- Higher residual value to protect customers' investment value.
- Clear and well-defined costs, evenly distributed over time. Simplified budget management.
- Reduction in administrative tasks.
Maintenance and Repair Contracts
You can choose the best levels of assistance based on your company's needs and size, knowing that the associated costs are fixed and predictable.
Flexible Maintenance (*)
Downtime cannot be completely avoided but can be effectively managed.IVECO monitors the vehicle an its components to create a flexible and personalized maintenance plan based on the actual use of the vehicle and the remaining life of the components, in order to constantly optimize maintenance intervals and reduce costs. If maintenance intervention is required for any of the monitored components - engine oil (EO), air filter (AF), or fuel filter (FF) - a maintenance notification is sent to the dealer who will contact you to schedule your next intervention based on your routes and vehicle activity.
(*) Flexible Maintenance is available for the IVECO WAY range with Cursor 11 and Cursor 13 diesel engines.
PAY PER USE (*)
You only pay for the actual costs. Customized and hassle-free!By adding PAY PER USE to the subscription fee of your maintenance and repair contract, the data collected through the IVECO Connectivity Box allows you to assess the actual service consumption based on actual missions and kilometers traveled. With this analysis, IVECO ensures that the installment of your maintenance and repair contract is always proportional to the vehicle's usage.
(*) PAY PER USE is available for Daily vehicles (from MY19 models onwards) equipped with the IVECO Connectivity Box. The service is included in the Elements 2XL and 3XL packages.
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Warranty Extension
Critical components will no longer be a source of concern.
IVECO offers a warranty extension service that includes the Powertrain elements and Other repairs, which you can choose modularly based on your personal needs.
IVECO offers a warranty extension service that includes the Powertrain elements and Other repairs, which you can choose modularly based on your personal needs.
The warranty service also includes 24/7 roadside assistance.
Contatta il tuo concessionario locale per saperne di più sui servizi disponibili per il tuo veicolo e scegliere il contratto perfetto per il tuo business.
Trova concessionario
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