Uptime
Services to maximize vehicle uptime
A stationary vehicle is a loss of profit
Unexpected downtime generates costs and prevents you from meeting the commitments made to customers.
At IVECO, we do everything we can to keep your vehicle on the road and available whenever you need it. To this end, we have developed an excellent set of services all focused on reducing unplanned downtime in order to maximize uptime.
Thanks to our collaboration with the IVECO dealer network and telematics services, we are able to provide vehicle monitoring and remote diagnostics. Additionally, based on the current usage and condition of the vehicle, we can provide advice on planned interventions in order to avoid unplanned workshop stops.
All of this results in maximized vehicle availability, time and cost savings for your business, increased productivity, and greater success.
At IVECO, we do everything we can to keep your vehicle on the road and available whenever you need it. To this end, we have developed an excellent set of services all focused on reducing unplanned downtime in order to maximize uptime.
Thanks to our collaboration with the IVECO dealer network and telematics services, we are able to provide vehicle monitoring and remote diagnostics. Additionally, based on the current usage and condition of the vehicle, we can provide advice on planned interventions in order to avoid unplanned workshop stops.
All of this results in maximized vehicle availability, time and cost savings for your business, increased productivity, and greater success.
Management and monitoring of uptime
The profitability and success of your business also depend on how operational your vehicle is. IVECO has developed services aimed at maximizing vehicle availability by avoiding unexpected downtime, which results in loss of revenue for your business and costs.
IVECO Connectivity Box and IVECO Uptime Monitoring System
Your vehicles equipped with an active Connectivity Box continuously send data to the IVECO Uptime Monitoring System, which analyzes the status of your vehicles and some of their components, such as battery, filters, brake pads, and brakes. If anomalies are detected, a proactive alert is sent to the IVECO Uptime Customer Center, which takes appropriate action to prevent a possible breakdown.
IVECO Customer Uptime Center and IVECO Service Network
In the event of an anomaly that could result in unexpected downtime, the IVECO Customer Uptime Center proactively contacts the nearest IVECO Service Center, which will inform you of the need to plan a stop to prevent a breakdown.
To make proactive alerts even more precise, with your consent, the IVECO Service Center can remotely connect to your vehicle to retrieve additional information about the problems, in order to prepare the necessary spare parts and tools in advance, reducing workshop stop times.
The IVECO Customer uptime centre is based in Melbourne. The operator will respond to alerts and communicate with your IVECO Service Centre.
Thanks to our Vehicle Management and Monitoring service, we will reduce unexpected downtime.
Your vehicles equipped with an active Connectivity Box continuously send data to the IVECO Uptime Monitoring System, which analyzes the status of your vehicles and some of their components, such as battery, filters, brake pads, and brakes. If anomalies are detected, a proactive alert is sent to the IVECO Uptime Customer Center, which takes appropriate action to prevent a possible breakdown.
IVECO Customer Uptime Center and IVECO Service Network
In the event of an anomaly that could result in unexpected downtime, the IVECO Customer Uptime Center proactively contacts the nearest IVECO Service Center, which will inform you of the need to plan a stop to prevent a breakdown.
To make proactive alerts even more precise, with your consent, the IVECO Service Center can remotely connect to your vehicle to retrieve additional information about the problems, in order to prepare the necessary spare parts and tools in advance, reducing workshop stop times.
The IVECO Customer uptime centre is based in Melbourne. The operator will respond to alerts and communicate with your IVECO Service Centre.
Thanks to our Vehicle Management and Monitoring service, we will reduce unexpected downtime.
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IVECO Remote Assistance
A vehicle problem that stops your business causes a loss of time and work opportunities. IVECO Remote Assistance eliminates the need to conduct diagnostic operations in the workshop, reducing downtime and making repair management more efficient.
The Remote Assistance Service (RAS) and the Over-the-Air functionality even allow for remote problem resolution, for a quick return to the road.
The Remote Assistance Service (RAS) and the Over-the-Air functionality even allow for remote problem resolution, for a quick return to the road.
Remote Diagnosis to Reduce Repair Times
IVECO Remote Assistance allows IVECO Service Centers to remotely connect to your vehicle to check the history of faults, monitor vehicle parameters, modify configurations, and perform software updates of the control unit through the Over-The-Air option.
With your consent, the service staff or technician at the IVECO Service Center will use a specific PIN code for each RAS session to connect to the vehicle and resolve any problems automatically over-the-air, for a quick return to the road.
Moreover, the Remote Assistance Service (RAS) allows the IVECO Service Center technician to prepare in advance the necessary spare parts and tools for the repair, minimizing your workshop stop time as much as possible.
IVECO Remote Assistance allows IVECO Service Centers to remotely connect to your vehicle to check the history of faults, monitor vehicle parameters, modify configurations, and perform software updates of the control unit through the Over-The-Air option.
With your consent, the service staff or technician at the IVECO Service Center will use a specific PIN code for each RAS session to connect to the vehicle and resolve any problems automatically over-the-air, for a quick return to the road.
Moreover, the Remote Assistance Service (RAS) allows the IVECO Service Center technician to prepare in advance the necessary spare parts and tools for the repair, minimizing your workshop stop time as much as possible.
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IVECO Over-the-Air
Going to the workshop to update your vehicle's software takes time and can cause a loss of productivity. The new IVECO Over-the-Air service allows you to update your vehicle software independently and at your convenience. This solution saves time and ensures that your vehicle is constantly updated and highly performing, without the need for workshop stops.
Updating your vehicles on the go
IVECO Over-the-Air helps keep your fleet efficient and productive. This feature, available on IVECO WAY range equipped with an active Connectivity Box, is easy to use and allows for quick software updates without having to go to the workshop. The update can be downloaded and installed anywhere, anytime, and takes only a few minutes, as long as the vehicle is parked safely.
To receive communication of an available update, you must be registered with an IVECO ON account connected to your vehicles, and to install it, you can use the infotainment system or the IVECO Easy App.
IVECO Over-the-Air helps keep your fleet efficient and productive. This feature, available on IVECO WAY range equipped with an active Connectivity Box, is easy to use and allows for quick software updates without having to go to the workshop. The update can be downloaded and installed anywhere, anytime, and takes only a few minutes, as long as the vehicle is parked safely.
To receive communication of an available update, you must be registered with an IVECO ON account connected to your vehicles, and to install it, you can use the infotainment system or the IVECO Easy App.
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Maintenance & Repair
A vehicle in perfect condition is crucial to ensure maximum vehicle uptime, a more productive operation, and lower total operating costs.
IVECO offers personalized solutions to provide you with the highest levels of assistance based on your needs and the size of your company.
Maintenance & Repair Packages
First Tier: ServiceBond includes scheduled maintenance, lubrication, oils, fluid change according to the Maintenance & Repair handbook.
Second Tier: Friction includes Maintenance and replacement of friction components.
Third Tier: EasyRoad is a full Maintenance & Repair product on Driveline and additional vehicle components.
You can view the list of Standard Inclusions in the IVECO TCO Brochures.
Benefits of Maintenance & Repair Agreements
Added Value
- Our customised solutions provide better fleet management and control
- Maintain cashflow and budget certainty with predictable running costs of your IVECO fleet
- Contain your maintenance and repair costs
Quality Maintenance & Repairs
- Your IVECO vehicle is serviced according to IVECO's exacting recommendations, utilising genuine parts and factory trained technicians for true peace of mind and residual value.
Maximum Uptime
- Maximise vehicle uptime through efficient and timely service and repairs, delivered by the national IVECO dealer network for better productivity.
Contact your local dealer to learn more about the services available for your vehicle and choose the perfect contract for your business.
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Pay It Forward
Your time is valuable, your costs should be predictable, and your servicing should be seamless. Plan and lock in maintenance costs early with IVECO's Pre-Paid servicing program, designed exclusively for our Light-Duty range.
Guaranteed servicing costs from day one, by paying upfront at the time of your IVECO vehicle's purchase or secure your plan anytime before your first scheduled service.
Scheduled Maintenance
Pay It Forward ensures your IVECO vehicle stays in peak condition with peace of mind. This covers all scheduled maintenance of your IVECO Light-Duty vehicle, including:
- Inspection of Vehicle Components
- Scheduled Maintenance of Parts
- Fluids & Consumables
- Oils & Lubricants
Fixed Rate for Up to 5 Years
You can purchase the pre-paid package that suits your requirements. All work carried out by factory trained technicians utilising genuine IVECO Parts & Lubricants.
Tailored Solutions For Every Drive
From long-haul adventures to daily logistics, IVECO's Pre-Paid Service Program includes upfront maintenance expenses and breakdown support to help motorhome and fleet owners stay focused on the road.
For further details, please contact your local IVECO Dealer.
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Added Value
Included in every plan, we provide built-in value to support your business from the very start, ensuring:
Complimentary First Service: To help you reduce upfront maintenance expenses while keeping your IVECO vehicle operating at peak performance from the very beginning.
Included Breakdown Support: Minimising downtime is crucial to keep your business moving. That' why with our Breakdown Support Program we've got your back when it matters most.
Planning with Upfront Pricing: For peace of mind, simply lock in your servicing costs upfront at the time of purchasing your IVECO vehicle, or anytime before your first scheduled service is due.
FAQ
1. What IVECO vehicles are eligible for Pre-Paid Service?
Pre-Paid Service is only available on our Light-Duty Products.
2. When can I purchase the Pay It Forward Pre-Paid Service?
Pre-Paid Service is sold and paid in full at the time of vehicle purchase.
You can also purchase Pay It Forward Pre-Paid Service on or before the first scheduled service of your vehicle is due.
3. What is included in the Pay It Forward Pre-Paid Service product?
Pay It Forward Pre-Paid Service covers the Scheduled Maintenance of the vehicle in accordance with your IVECO's Operator's Manual.
It covers the replacement of all parts and lubricants in accordance with the vehicle' maintenance requirements.
4. What are the standard parameters of the Pay It Forward Pre-Paid Service?
The duration and mileage of the Pay It Forward Pre-Paid Service can be aligned with the Standard Warranty of your IVECO.
You can also customise your Pay It Forward Pre-Paid Service based on the following parameters:
- 3 Years / 90,000 Kilometres
- 4 Years / 120,000 Kilometres
- 5 Years / 150,000 Kilometres
5. What happens when I sell or trade in my vehicle? Is Pay It Forward transferable when my vehicle is sold to another customer?
If you sell your IVECO, the Pre-Paid Service agreement can be transferred so the new owner of the vehicle can continue to enjoy the benefits of the service.
6. What are the additional benefits of the Pay It Forward Pre-Paid Service?
- As part of the program, your first service is complimentary.
- You are protected against inflation when you purchase the Pay It Forward Pre-Paid Service
- Pay It Forward Pre-Paid Service also includes Breakdown Support Program
Contact your local dealer to learn more about the services available for your vehicle and choose the perfect contract for your business.
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Extended Warranty
On top of your standard warranty, our Extended Warranty Packages provide additional peace of mind, knowing your vital assets are covered beyond the standard product warranty period, should the unexpected occur.
Extended Warranty Packages
IVECO purchased Extended Warranty, provides additional warranty protection against defects in materials and/or workmanship for your vehicle.
Driveline
Includes repairs to Engine, Fuel System, Gearbox, Propeller Shaft and Axles.
Driveline Plus
Includes repairs to Driveline components and other systems such as Electrical, Brakes, Suspension Steering and Exhaust.
You can purchase an Extended Warranty cover within 30 days from the date of delivery of your new IVECO vehicle.
Benefits of Extended Warranty
Peace of Mind Provides protection beyond the standard product Warranty Period.
Flexible Plans
Choice of plans to meet individual needs.
Quality Repairs
All eligible repairs are carried out utilising Genuine IVECO Parts fitted by factory trained technicians.
Contact your local dealer to learn more about the services available for your vehicle and choose the perfect contract for your business.
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