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How does the part warranty work?

The warranty on original IVECO spare parts is as follows:

  • Within 12 months of purchase at the parts counter, purchased exclusively from an authorized IVECO parts dealer, by presenting the relevant purchase documentation; the warranty covers only the purchased spare part and excludes induced damages.
  • Within 12 months of purchase and installation of the spare part, performed at an authorized IVECO workshop, by presenting the relevant purchase and installation documentation; the warranty covers the spare part and related labor costs, and excludes induced damages.
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Do you need a duplicate VIN plate for your vehicle?

You can directly contact one of our IVECO service centers, which will order the plate and have it screen printed with the data from your vehicle registration certificate. Locate the IVECO service center closest to you!

Dealer locator
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Do you need a duplicate key for your vehicle?

You can directly contact one of our IVECO sales points. Find the one closest to you!

Dealer locator
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​Are you looking for the part number for an IVECO original part?

Your local IVECO dealership will be able to support you.

Dealer locator
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Would you like to purchase an original IVECO part?

You can order it through your local IVECO dealership.

Dealer locator
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Would you like more information on IVECO genuine parts?
You can find more information on our genuine parts here .
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Would you like more information on IVECO remanufactured parts?
You can find more information on our remanufactured parts here .
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Would you like to know more about ongoing promotions on IVECO parts?

Your local IVECO dealership will be able to support you.

Dealer locator
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Would you like to purchase an IVECO accessory?
To know about the range of IVECO accessories, click here.
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Are you interested in our Maintenance & Repair (M&R) contracts?
At the time of purchasing an IVECO vehicle, you can subscribe to an M&R contract by contacting your IVECO dealership, which will formulate the best offer for you. To locate the dealership closest to you, click here.
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Would you like to renew your M&R contract?
You can contact your nearest IVECO dealership that will work with you to find the best formula. To locate the one closest to you, click here.
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Are you interested in extending your warranty coverage?

When you purchase an IVECO vehicle, you can sign up for an extended warranty directly with your IVECO dealer, who will make you the best offer. To locate the one closest to you, click here.

If you want more information in the meantime, click here.

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​Would you like to fit alternative tyres?
The allowed tires are those indicated on the registration certificate; it is not possible to mount tires different from those indicated.
In case you want to request authorization to mount alternative tires, it is necessary to make a specific request for a "Nulla Osta".
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Do you need a technical data sheet?

Your local IVECO dealership will be able to support you.

Dealer locator
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Are you looking for technical documentation to customize an IVECO vehicle?

If you are a customer, body builder, a dealer or an authorised workshop, you can register on our website IBB

Click here
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​Would you like to have the technical data sheet (EDT, formerly known as DGM) of your vehicle?
If you are an IVECO customer and own a vehicle whose model is prior to 2014, you can request the official Technical Data Sheet (formerly known as DGM) by attaching a copy of the vehicle registration certificate to the following email address: roger.barker@iveco.com.

For vehicles of later models, the Technical Data Sheet no longer exists, but you can download the European Whole Vehicle Type Approval directly from the bodybuilder portal (available for IVECO-approved upfitters and dealerships) by clicking here.
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​Do you need a "permit" for your vehicle? ?

If you are not already an accredited IVECO partner, you can submit the request directly to an authorized IVECO workshop/dealership by bringing the vehicle documents with you.

To view the list of nearest network points, click here.

Alternatively, if you are a bodybuilder, a dealership, or an authorized workshop, you can register on the IBB website and request the authorization in the dedicated section, by clicking here.

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​Do you need to "nationalize" your IVECO vehicle?

Your local or preferred dealership can assist you with this request. To find the nearest dealership, click here.

Dealer locator
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What is the Certificato di Conformità Europea (COC) (European Compliance Certificate) and how can I request it?

The Certificate of Conformity (COC) is a declaration by the manufacturer stating that the vehicle conforms to the approved type.

This document is issued by the manufacturer to the selling dealer and is required by the registration office for the first registration of the vehicle.

If you need the COC, your local or trusted dealership can assist you.

Click here to find the one closest to you
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Would you like to know how much your used IVECO vehicle is worth?
The market values of used vehicles can be found in the Eurotax brochures, which are usually sold at newsstands.
The blue Eurotax lists the average purchase values, while the yellow Eurotax lists the average selling values.
The Eurotax value is the basis for evaluating each individual used vehicle: to obtain this evaluation, it is necessary to take into account the mileage, any damages, options, and equipment present on the vehicle, as well as many other factors.
Therefore, if necessary, you can turn to a board of experts who will examine your vehicle and formulate a valuation based on all the elements found.
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Do you need a copy of your vehicle's use and maintenance manual?
The use and maintenance manual can be consulted on the IVECO Easy Guide APP, which is available for both iOs and Android. Once the APP has been downloaded to your smartphone, enter your vehicle's chassis number (VIN) and select your preferred language before downloading a copy. Should your vehicle be of a less recent model, and should the APP not recognize the chassis number, please reach out to one of our dealerships who will be more than happy to support you, by ordering a hard copy of the manual.

Dealer locator.
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Are you looking for a repair manual for an IVECO vehicle?

Your local IVECO dealership will be able to support you.

Dealer locator
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Would you like to find out if your vehicle is part of a recall campaign?

Your local IVECO dealership will be able to support you.

Dealer locator
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Have you received a letter from IVECO concerning a recall campaign, but the impacted vehicle has been sold?

Please send an email to recallcampaignmanagement@cnhind.com providing us with the info on the new owner, so that the vehicle data can be updated.

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Have you received a letter from IVECO concerning a recall campaign, but the impacted vehicle has been demolished/stolen?

Please send an email to recallcampaignmanagement@cnhind.com attaching if possible a copy of the certificate of destruction or the theft report.

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Have you received a letter from IVECO concerning a recall campaign, but you have never been the owner of the mentioned vehicle?

Please send an email to recallcampaignmanagement@cnhind.com and let us know, so that our database can be updated with the correct information.

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What is the Over the Air Update?

The innovative IVECO OVER THE AIR UPDATE feature, available on all IVECO vehicles (MY19 and later) equipped with a Connectivity Box, allows necessary software updates to be performed remotely, saving time and increasing vehicle efficiency.

IVECO OVER THE AIR UPDATE is extremely easy to use and enables quick software updates at the discretion of the driver and fleet manager, without the need to visit a workshop. It can be done anywhere and at any time: it only requires the vehicle to be parked in a safe location and a few minutes to complete a very simple procedure. This means the driver can independently install the update during a stop, on a mission, or during a break at the depot, without wasting time.

The OTA feature is only available for vehicles with a telematics service contract. Without a contract, all updates can be performed at a workshop.

For more details, download the document.




Don't know how to generate the PIN?

 

There are two ways to perform the OTA update: through the Easy Way App/Easy Daily App/Easy Cargo App, or through the Infotainment system. For updates via the app, the user must have received permissions on IVECO ON from the Main Account or the Primary Fleet Manager; for updates via Infotainment, it is necessary to enter the PIN generated in the "PIN Management" section on IVECO ON (portal or app).

The PIN can be generated by the Main Account, the Primary Fleet Manager, or an authorized person. This code must be entered into the Infotainment system to launch the OTA.


For more details, download the document.

 




How to perform the Over the Air Update?

By logging into IVECO ON with your username and password, the following explanatory videos are available under the Help/tutorial section:

  • Over the air updates with app
  • Over the air updates with infotainment

For more details, download the document.

 




Want more information on OTA campaigns for your vehicles?

To check if there are active OTA campaigns, the following options are available:

  • On the Iveco ON portal, after logging in with your username and password, click on the Vehicle Management > Recall Campaigns section.
  • On the Easy Way/Easy Daily/Easy Cargo APP, after logging in with your username and password, click on the Vehicle icon and select the Over the Air Updates option.
  • On the vehicle's infotainment system (NIS or IHP), click on the Vehicle icon and select the Over the Air Updates option.

For more details, download the document.

 

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Would you like to know more about our Roadside Breakdown Assistance Service, "ANS - Assistance Non Stop"?
"ANS - Assistance Non Stop" is the name of the IVECO Roadside Breakdown Assistance Service, available 365 days a year, 24/7.

If you wish to learn more about how the service works, click here.
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Are you interested in our ​​​Driver Training Courses?
IVECO Driver Training is our training program for economic and safe driving, aimed at drivers of IVECO vehicles.
It is a specific training that provides participants with fundamental support for safe driving, improving their driving style: drivers can get to know the vehicle in depth with the aim of reducing fuel consumption and operating costs, while fully respecting the environment.
The courses are structured in three different training sessions: classroom training, static walk-around of the vehicle, and on-road training. The training program is organized into training days that can be held directly at the customer's company upon request.

For more information and to organize a course, please write to us at the following email address: formazione-italia@IVECOgroup.com.
We will contact you as soon as possible to provide you with all the necessary information.
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Would you like to keep your vehicle's "health status" under control, in order to prevent unplanned stops? Would you like advice on how to reduce the fuel consumption? Are you interested in a service that can support you while manage your fleet?
Click here to visit the IVECO ON website.
Or also, if you prefer, get in touch with your local IVECO Dealership who will come up with the best offer.
Dealer Locator
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