Uptime
Services to maximize vehicle uptime
A stationary vehicle is a loss of profit
Unexpected downtime generates costs and prevents you from meeting the commitments made to customers.
At IVECO, we do everything we can to keep your vehicle on the road and available whenever you need it. To this end, we have developed an excellent set of services all focused on reducing unplanned downtime in order to maximize uptime.
Thanks to our collaboration with the IVECO dealer network and telematics services, we are able to provide vehicle monitoring and remote diagnostics. Additionally, based on the current usage and condition of the vehicle, we can provide advice on planned interventions in order to avoid unplanned workshop stops.
All of this results in maximized vehicle availability, time and cost savings for your business, increased productivity, and greater success.
At IVECO, we do everything we can to keep your vehicle on the road and available whenever you need it. To this end, we have developed an excellent set of services all focused on reducing unplanned downtime in order to maximize uptime.
Thanks to our collaboration with the IVECO dealer network and telematics services, we are able to provide vehicle monitoring and remote diagnostics. Additionally, based on the current usage and condition of the vehicle, we can provide advice on planned interventions in order to avoid unplanned workshop stops.
All of this results in maximized vehicle availability, time and cost savings for your business, increased productivity, and greater success.
Management and monitoring of uptime
The profitability and success of your business also depend on how operational your vehicle is. IVECO has developed services aimed at maximizing vehicle availability by avoiding unexpected downtime, which results in loss of revenue for your business and costs.
IVECO Connectivity Box and IVECO Uptime Monitoring System
Your vehicles equipped with an active Connectivity Box continuously send data to the IVECO Uptime Monitoring System, which analyzes the real-time status of your vehicles and some of their components, such as battery, filters, brake pads, and brakes. If anomalies are detected, a proactive alert is sent to the IVECO Uptime Customer Center, which takes appropriate action to prevent a possible breakdown.
IVECO Customer Uptime Center and IVECO Service Network
In the event of an anomaly that could result in unexpected downtime, the IVECO Customer Uptime Center proactively contacts the nearest IVECO Service Center, which will inform you of the need to plan a stop to prevent a breakdown.
To make proactive alerts even more precise, with your consent, the IVECO Service Center can remotely connect to your vehicle to retrieve additional information about the problems, in order to prepare the necessary spare parts and tools in advance, reducing workshop stop times.
The IVECO Customer Uptime Center is based in South Africa. A team of operators can guarantee an immediate response in 9 languages and will communicate with you and the IVECO Service Centers, eliminating any language barriers.
Thanks to our Vehicle Management and Monitoring service, we have been able to reduce unexpected downtime by 20% so far.
Your vehicles equipped with an active Connectivity Box continuously send data to the IVECO Uptime Monitoring System, which analyzes the real-time status of your vehicles and some of their components, such as battery, filters, brake pads, and brakes. If anomalies are detected, a proactive alert is sent to the IVECO Uptime Customer Center, which takes appropriate action to prevent a possible breakdown.
IVECO Customer Uptime Center and IVECO Service Network
In the event of an anomaly that could result in unexpected downtime, the IVECO Customer Uptime Center proactively contacts the nearest IVECO Service Center, which will inform you of the need to plan a stop to prevent a breakdown.
To make proactive alerts even more precise, with your consent, the IVECO Service Center can remotely connect to your vehicle to retrieve additional information about the problems, in order to prepare the necessary spare parts and tools in advance, reducing workshop stop times.
The IVECO Customer Uptime Center is based in South Africa. A team of operators can guarantee an immediate response in 9 languages and will communicate with you and the IVECO Service Centers, eliminating any language barriers.
Thanks to our Vehicle Management and Monitoring service, we have been able to reduce unexpected downtime by 20% so far.
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IVECO Remote Assistance
A vehicle problem that stops your business causes a loss of time and work opportunities. IVECO Remote Assistance eliminates the need to conduct diagnostic operations in the workshop, reducing downtime and making repair management more efficient.
The Remote Assistance Service (RAS) allow for remote problem resolution, for a quick return to the road.
The Remote Assistance Service (RAS) allow for remote problem resolution, for a quick return to the road.
Remote Diagnosis to Reduce Repair Times
IVECO Remote Assistance allows IVECO Service Centers to remotely connect to your vehicle to check the history of faults, monitor vehicle parameters, modify configurations, and perform software updates of the control unit through the Over-The-Air option.
With your consent, the service staff or technician at the IVECO Service Center will use a specific PIN code for each RAS session to connect to the vehicle and resolve any problems automatically over-the-air, for a quick return to the road.
Moreover, the Remote Assistance Service (RAS) allows the IVECO Service Center technician to prepare in advance the necessary spare parts and tools for the repair, minimizing your workshop stop time as much as possible.
IVECO Remote Assistance allows IVECO Service Centers to remotely connect to your vehicle to check the history of faults, monitor vehicle parameters, modify configurations, and perform software updates of the control unit through the Over-The-Air option.
With your consent, the service staff or technician at the IVECO Service Center will use a specific PIN code for each RAS session to connect to the vehicle and resolve any problems automatically over-the-air, for a quick return to the road.
Moreover, the Remote Assistance Service (RAS) allows the IVECO Service Center technician to prepare in advance the necessary spare parts and tools for the repair, minimizing your workshop stop time as much as possible.
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Maintenance & Repair
A vehicle in perfect condition is crucial to ensure maximum vehicle uptime, a more productive operation, and lower total operating costs.
IVECO offers personalized solutions to provide you with the highest levels of assistance based on your needs and the size of your company.
Elements
Elements is a set of maintenance and repair contract solutions aimed at protecting the value, performance, and productivity of your vehicle over time. A perfect synergy between Service, Spare Parts, and the Dealer Network is at your complete disposal to keep your vehicle in perfect condition.
The "ELEMENTS" that ensure a long life for your vehicle:
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MAINTENANCE
Include maintenance, lubrication, oils and fluids change according to maintenance and repair handbook. |
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DRIVE LINE
Engine, fuel injection, gearbox, propeller shaft, and axle repairs. |
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EXTRA DRIVE LINE Components not already covered by the drive line element e.g. electrical system. |
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WEAR Clutch, brake pads, brake discs, brake drums, brake linings for drum brakes. |
The advantages of using ELEMENTS packages:
- High vehicle availability due to the full application of the maintenance plan defined by IVECO and the most efficient repair process.
- High quality maintenance and repairs carried out using original parts within the IVECO Service network.
- Higher residual value to protect customers' investment value.
- Clear and well-defined costs, evenly distributed over time. Simplified budget management.
- Reduction in administrative tasks.
Maintenance and Repair Contracts
You can choose the best levels of assistance based on your company's needs and size, knowing that the associated costs are fixed and predictable.
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Assistance Non-Stop
Efficient assistance is important to maximize the availability of your vehicle and ensure the continuity of your business. IVECO helps you by providing solutions quickly to keep your vehicles on the road. The IVECO Customer Uptime Center is available 24 hours a day, 7 days a week, providing assistance in 12 countries (southern and eastern parts of Africa).
Always by your side, 24/7
TO CONTACT NON-STOP ASSISTANCE SERVICE
In case of a breakdown, you can contact the IVECO Non-Stop Assistance service:
• by calling the toll-free number 0800116967, 011 991-8842 or 011 205-3800 select Roadside assistance, available 24/7, 365 days a year.
Customer Uptime Center IVECO
The Non-Stop Assistance service is guaranteed by a team of 80 operators who can provide an immediate response in 24 languages, eliminating language barriers and communicating with you and IVECO Service centers. The IVECO Customer Uptime Center activates the nearest IVECO Service center to the location of the breakdown. During the assistance procedure, the Customer Uptime Center keeps you informed of progress and ensures that your vehicle returns to service as quickly as possible.
IVECO NON-STOP APP
The IVECO Non-Stop app can be used not only in case of emergencies but also to book vehicle repair services. Just select the time and place, and the app will confirm the booking.
TO CONTACT NON-STOP ASSISTANCE SERVICE
In case of a breakdown, you can contact the IVECO Non-Stop Assistance service:
• by calling the toll-free number 0800116967, 011 991-8842 or 011 205-3800 select Roadside assistance, available 24/7, 365 days a year.
Customer Uptime Center IVECO
The Non-Stop Assistance service is guaranteed by a team of 80 operators who can provide an immediate response in 24 languages, eliminating language barriers and communicating with you and IVECO Service centers. The IVECO Customer Uptime Center activates the nearest IVECO Service center to the location of the breakdown. During the assistance procedure, the Customer Uptime Center keeps you informed of progress and ensures that your vehicle returns to service as quickly as possible.
IVECO NON-STOP APP
The IVECO Non-Stop app can be used not only in case of emergencies but also to book vehicle repair services. Just select the time and place, and the app will confirm the booking.
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