Uptime
Services to maximize vehicle uptime
A stationary vehicle is a loss of profit
Unexpected downtime generates costs and prevents you from meeting the commitments made to customers.
At IVECO, we do everything we can to keep your vehicle on the road and available whenever you need it. To this end, we have developed an excellent set of services all focused on reducing unplanned downtime in order to maximize uptime.
Thanks to our collaboration with the IVECO dealer network and telematics services, we are able to provide vehicle monitoring and remote diagnostics. Additionally, based on the current usage and condition of the vehicle, we can provide advice on planned interventions in order to avoid unplanned workshop stops.
All of this results in maximized vehicle availability, time and cost savings for your business, increased productivity, and greater success.
At IVECO, we do everything we can to keep your vehicle on the road and available whenever you need it. To this end, we have developed an excellent set of services all focused on reducing unplanned downtime in order to maximize uptime.
Thanks to our collaboration with the IVECO dealer network and telematics services, we are able to provide vehicle monitoring and remote diagnostics. Additionally, based on the current usage and condition of the vehicle, we can provide advice on planned interventions in order to avoid unplanned workshop stops.
All of this results in maximized vehicle availability, time and cost savings for your business, increased productivity, and greater success.
Management and monitoring of uptime
The profitability and success of your business also depend on how operational your vehicle is. IVECO has developed services aimed at maximizing vehicle availability by avoiding unexpected downtime, which results in loss of revenue for your business and costs.
IVECO Connectivity Box and IVECO Uptime Monitoring System
Your vehicles equipped with an active Connectivity Box continuously send data to the IVECO Uptime Monitoring System, which analyzes the real-time status of your vehicles and some of their components, such as battery, filters, brake pads, and brakes. If anomalies are detected, a proactive alert is sent to the IVECO Uptime Customer Center, which takes appropriate action to prevent a possible breakdown.
IVECO Customer Uptime Center and IVECO Service Network
In the event of an anomaly that could result in unexpected downtime, the IVECO Customer Uptime Center proactively contacts the nearest IVECO Service Center, which will inform you of the need to plan a stop to prevent a breakdown.
To make proactive alerts even more precise, with your consent, the IVECO Service Center can remotely connect to your vehicle to retrieve additional information about the problems, in order to prepare the necessary spare parts and tools in advance, reducing workshop stop times.
The IVECO Customer Uptime Center is based in Turin. A team of 80 operators can guarantee an immediate response in 10 languages and will communicate with you and the IVECO Service Centers, eliminating any language barriers.
Thanks to our Vehicle Management and Monitoring service, we have been able to reduce unexpected downtime by 20% so far.
Your vehicles equipped with an active Connectivity Box continuously send data to the IVECO Uptime Monitoring System, which analyzes the real-time status of your vehicles and some of their components, such as battery, filters, brake pads, and brakes. If anomalies are detected, a proactive alert is sent to the IVECO Uptime Customer Center, which takes appropriate action to prevent a possible breakdown.
IVECO Customer Uptime Center and IVECO Service Network
In the event of an anomaly that could result in unexpected downtime, the IVECO Customer Uptime Center proactively contacts the nearest IVECO Service Center, which will inform you of the need to plan a stop to prevent a breakdown.
To make proactive alerts even more precise, with your consent, the IVECO Service Center can remotely connect to your vehicle to retrieve additional information about the problems, in order to prepare the necessary spare parts and tools in advance, reducing workshop stop times.
The IVECO Customer Uptime Center is based in Turin. A team of 80 operators can guarantee an immediate response in 10 languages and will communicate with you and the IVECO Service Centers, eliminating any language barriers.
Thanks to our Vehicle Management and Monitoring service, we have been able to reduce unexpected downtime by 20% so far.
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IVECO Remote Assistance
A vehicle problem that stops your business causes a loss of time and work opportunities. IVECO Remote Assistance eliminates the need to conduct diagnostic operations in the workshop, reducing downtime and making repair management more efficient.
The Remote Assistance Service (RAS) allow for remote problem resolution, for a quick return to the road.
The Remote Assistance Service (RAS) allow for remote problem resolution, for a quick return to the road.
Remote Diagnosis to Reduce Repair Times
IVECO Remote Assistance allows IVECO Service Centers to remotely connect to your vehicle to check the history of faults, monitor vehicle parameters, modify configurations, and perform software updates of the control unit through the Over-The-Air option.
With your consent, the service staff or technician at the IVECO Service Center will use a specific PIN code for each RAS session to connect to the vehicle and resolve any problems automatically over-the-air, for a quick return to the road.
Moreover, the Remote Assistance Service (RAS) allows the IVECO Service Center technician to prepare in advance the necessary spare parts and tools for the repair, minimizing your workshop stop time as much as possible.
IVECO Remote Assistance allows IVECO Service Centers to remotely connect to your vehicle to check the history of faults, monitor vehicle parameters, modify configurations, and perform software updates of the control unit through the Over-The-Air option.
With your consent, the service staff or technician at the IVECO Service Center will use a specific PIN code for each RAS session to connect to the vehicle and resolve any problems automatically over-the-air, for a quick return to the road.
Moreover, the Remote Assistance Service (RAS) allows the IVECO Service Center technician to prepare in advance the necessary spare parts and tools for the repair, minimizing your workshop stop time as much as possible.
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Maintenance & Repair and Extended Warranty
IVECO’s Maintenance & Repair and Extended Warranty cover the needs of any customer profile and mission. Flexible by nature, customers can combine different “ELEMENTS” to generate the precise coverage they need to ensure maximum uptime and productivity. High-quality service, that aims to ensure a long life for every vehicle in all sectors. Create your customized offer by combining the “ELEMENTS” that best fit your needs, keeping your vehicles on the road is our priority.
Create your customized offer by combining the “ELEMENTS” that best fit your needs, keeping your vehicles on the road is our priority.
The "ELEMENTS" are:
MAINTENANCE
Covering maintenance, lubrication, oils and fluids change according to the IVECO Scheduled Maintenance handbook, it is ideal for customers without their own workshop that wants to contain costs.
WEAR
It covers clutch, brake pads, brake discs, drums, brake seals for drum brakes, so those components creating friction will wear overtime and sooner or later will have to be replaced.
DRIVELINE
It includes repairs to the engine, injection system, gearbox, driveshaft, and axles, so to those items which are transmitting movement to the vehicle.
DRIVELINE PLUS
It covers all components included into DRIVELINE ELEMENT, adding other most critical components for your uptime and mission, with an uncomparable value for money i-(i.e. Exhaust System, Starter / Alternator, Gearbox Components, Electricals).
FULL REPAIR
You get the full peace of mind because it covers the repair all items that may need to be fixed on your vehicle not included within DRIVELINE PLUS ELEMENT.
You can choose the best service levels for your business size and needs, knowing that the associated costs are fixed and predictable.
Maintenance & Repairs available options:
Extended Warranty available options:
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