CUSTOMER SERVICE & PARTS

IVECO's commitment is to protect the value, the performance and the productivity of your vehicle over time and your peace of mind.

By choosing IVECO you have made a quality choice. Nobody more than IVECO can guarantee products, solutions and services tailored to your vehicle and your mission. With IVECO you are sure that you can rely on the best maintenance, on HIGH PERFORMANCE PARTS and on skilled experts, ready to help you always and wherever.

ALWAYS BY YOUR SIDE

IVECO has invested heavily in the Customer Centre, a purpose-built first point of contact for customers in the unexpected event of a vehicle breakdown.

LOGISTICS

IVECO knows how important it is to minimise vehicle downtime and get back to work as quickly as possible.

To this end, the company operates an efficient and advanced procurement and distribution system for its original replacement parts.
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IVECO 5 Valors

Controlled processes

Quality standards in terms of raw materials and production processes


​​​​​​​​​​​​​IVECO guarantees that products and suppliers comply with quality standards in terms of raw materials and production processes along the replacement parts supply chain.​

Certified reliability

The most rigorous quality tests for conformity, robustness, safety and endurance

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IVECO Genuine Parts
are designed for your vehicle and are put through the most rigorous quality tests for conformity, robustness, safety and endurance. They last longer and perform better overtime.​

Advanced logistics

The steady availability or delivery within 24h hours

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IVECO guarantees the steady availability or delivery within 24h hours of replacement parts as well as traceability from the warehouse to the destination​.

Qualified assistance

Excellent service performances thanks to the long-lasting experience

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The IVECO authorised service network guarantees excellent service performances thanks to the long-lasting experience, the ongoing training, the continuous updating of diagnostics tools and highly specialized mechanics. And on the road, thanks to IVECO assistance nonstop, IVECO are ready to support you 24 hours a day, 7 days a week.​

Total cost of Ownership

Reduce the total cost of ownership of your vehicle


Thanks to the optimization of planned maintenance terms and the offer of special Genuine Parts packs inside the IVECO Elements programs, you will be able to significantly reduce the total cost of ownership of your vehicle, maintaining at the same time a high residual value​.

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