The Iveco network provides a service After-sales service, competent and reliable. Iveco manufactures and sells spare parts according to a constant research process, with the selection of the best partners, test and reliability checks throughout the production chain.
The after-sales services offered by Iveco are: Elements, advanced diagnostics, ANS, Daily Chrono Service, VOR Log and 200 VIP.
Elements is the brand for customized assistance programs offered by Iveco in different markets. Iveco offers a wide range of maintenance contracts and repair and service warranty extension is modular and flexible, able to meet the different needs, supporting the value of the vehicle over time. An important advantage of this service is the guarantee of originality for spare parts used during the assistance and expertise of the professionals of the Iveco network.
Iveco also adopts the most advanced computerized diagnostic tools in the workshop and on the road, as the platform evolved EASY, allowing you to make the diagnosis of the various electronic control units in the vehicle, connecting electronically, through the software TELESERVICES, the vehicle with the center Expert Iveco, which can operate as if they were on the spot.
Other diagnostic tools used in workshops Iveco EASY SKITE, a sophisticated endoscopic analysis system which, through a small probe can inspect even the most inaccessible parts of the vehicle, taking pictures that can be shared in real-time and remote connection Iveco experts with specialized and EASY SCOPE, a powerful digital oscilloscope of the latest generation that displays in graphic time-varying electrical quantities such as voltage and current.
The Assistance Non-Stop (ANS) Iveco offers multilingual professionals, available 24 hours a 24 day, 365 days a year, and reach of its customers via a toll-free universal that allows you to travel safely on the streets of Europe. During surgery, the operations center monitors the progress of the repair work, and ensures that the vehicle back on the road as soon as possible.
The Daily Chrono Service, however, allows a fast and efficient operation of the vehicle for the operations of replacement brake pads, shock absorbers, oil change and exhaust system of the vehicle without any reservation.
The service VOR Log helps the customer in case of urgent need of spare parts are not available from your dealer or authorized workshop. Thanks to a reliable transport system, retrieves Iveco spare parts from warehouses, suppliers and establishments, and ensure delivery in the shortest possible time. The service is available every day of the year, 24 hours 24, and is activated through a customer's call to the Call Center or directly from the dealer through a web-based owner. The VOR Log Iveco operates on all European markets and can provide support to the dealer network for alternative solutions to highly complex parts.
In addition, the 200 VIP service ensures delivery within 24 hours of spare parts for 200 specific products such as filters, brakes, clutches, engine parts, electrical and chassis, shock absorbers, lights, crystals, onboard equipment and brush kit.
Financial services of Iveco Capital
For more than 20 years, Iveco Capital supports customers in the purchase of light trucks, medium and heavy trucks, new and used, with dedicated financial services, following a strategy of specialization and strong presence in the area.
The company works with major international banking groups, integrating flexibility and financial expertise with understanding of the unique needs of the transport world. Supports Iveco customers for the specific needs of different markets and has over 43,000 customers around the world.
To buy a New Daily, the customer has a number of solutions to choose from to suit your financial needs and tax. The Financial leasing is aimed at businesses who want to use the vehicle for their activities, without serious investment on their budget because the ownership of the vehicle remains the finance company. The Operating leases allows the customer to use the vehicle and replace it at the end of the agreed period from the start by defining the economic and financial commitment and setting a monthly fee in relation to actual need, without other commitments at the end of the lease and without affecting the liquidity business or lines of credit. The installment plan, however, is the ideal solution for those who want to immediately obtain ownership of the vehicle and intend to use it for a long period of time.
All of these solutions can also be integrated with a contract of ordinary and extraordinary maintenance, also valid abroad. The three main maintenance contracts, Iveco: Full (includes all ordinary and extraordinary maintenance to complete coverage of the vehicle), Driveline (includes all routine maintenance more specific assistance for the powertrain) and Fast (includes only routine maintenance).