Specialist customer service support for Iveco operators is readily available at strategic locations throughout the UK. Every Iveco Dealer is dedicated to supporting your Iveco vehicle throughout its life with the professionalism of expert technicians and a class-leading ethos in Customer Service. This level of support is complemented by a European-wide family of more than 2,000 service points, located on all the major truck routes, each ready to provide Customer Service wherever and whenever it is required.
Iveco is first and foremost a full range truck manufacturer, a position that requires the provision of consistently high levels of service right through from Daily to Stralis for all customers. Within Customer Service, Iveco recognises and reacts to the ever-changing requirements of customers to ensure that they are not only met, but exceeded.
To maintain this level of commitment, the Iveco service network fully endorses and subscribes to the A PLUS initiative, a bespoke set of service level standards which focus on the key areas of:• Response and reaction times• Service quality levels• Qualitative standards and compliance measurement
These service level standards are applied and monitored by Iveco on a regular basis, and cover the key performance areas of Assistance Non-Stop, VOR (Vehicle Off Road) monitoring, MOT pass rate, Dealer training and Parts stock coverage.
This ongoing and detailed monitoring of performance is designed to further improve the level of service offered collectively by the Iveco Dealer network. The core principles of adding value and viewing everything through the eyes of the customer are fundamental to Iveco being perceived as the best truck support network in the UK market.
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