• IVECO Services marks a step forward on the servitization journey is a live, constantly expanding portfolio of aftermarket services and products created to enable customers to manage their business efficiently and increase their competitiveness, profitability and sustainability through mission-tailored mobility solutions.

• IVECO Services’ modular approach enables customers to precisely match the services to their business goals and operational requirements.

• A host of new digital services powered by the IVECO ON Customer Portal and IVECO Drivers’ Apps help customers maximize their vehicle’s uptime and efficiency, driver safety and environmental protection. 

Turin, 15th November, 2023

IVECO has made further strides on its servitization journey with a business model that embraces all the opportunities of digital technologies. It has presented the new umbrella brand for its constantly expanding portfolio of innovative aftermarket services and products: IVECO Services. This customer-centric and modular offering has been developed to provide mission-tailored mobility solutions that help transport operators run their business easily and make it more competitive, profitable and sustainable.

IVECO aims to create a customer-centric transport solution that consists of state-of-the-art vehicles together with a set of services tailored to specific operational and business requirements. IVECO Services not only supports the customers’ businesses but also includes a host of driver-centric features designed to look after their comfort and well-being on the road. An array of new digital services has been developed to enhance the driver’s life and work on board, and enable fleet managers to run their fleet efficiently, increase their vehicles’ uptime and improve their drivers’ safety.

Complete solutions designed to boost productivity, profitability, driver safety and wellbeing

The holistic portfolio of IVECO Services covers the different areas of the customers’ operation and their business challenges. IVECO’s goal is to help customers improve their productivity and profitability by maximizing their vehicles’ uptime and efficiency, their drivers’ safety, and environmental protection.

The Uptime services harness connectivity to maximize the vehicle’s uptime by avoiding unplanned stops through real-time monitoring supported by the IVECO Customer Uptime Center and dealer network, remote diagnostics, and maintenance and repair schedules.

Productivity & Efficiency services help customers reduce fuel consumption, optimise their vehicles’ routes and improve their drivers’ driving style through vehicle performance reporting and analysis. This will enable them to improve their business productivity while lowering their running costs.

The Driver Care and Safety & Security services are designed to promote a safer driving style, analysing the driver’s performance to improve their safety and make their experience on the road easier and more comfortable.

IVECO has also developed a complete portfolio of dedicated services to provide customers with an effortless transition to zero-emission transport with its electric propulsion vehicles. The eMobility services will help them plan the most efficient routes and charging plans for their specific needs, and maximise their vehicle’s range with remote controls. Alerts on the vehicle’s remaining charge will enable them to optimise uptime and energy efficiency.

The IVECO Services portfolio also includes an extensive offer of high-quality parts and accessories to customise the vehicle to the customer’s needs and enhance the driver’s life on board.

New digital services and features powered by IVECO ON and Driver Apps to speed up the change

Connectivity has taken an increasingly central role in IVECO’s evolution to become today’s complete mobility solution provider, and now it runs through the extensive IVECO Services portfolio. IVECO has constantly expanded its digital and connectivity offering by adding new functionalities covering a broad range of the customer’s needs. It is doing so once again with the introduction of new digital services developed to support customers on- and off-board the vehicles through the IVECO ON Customer Portal and the Driver Apps.

Since it was launched in 2021, the IVECO ON Customer Portal has evolved to be the customers’ operation centre, developed to support the customers in both their business and operational activities. It enables them to monitor and manage their vehicles with the aim of increasing their efficiency and uptime. It also puts them in control over their business by simplifying, managing and reducing administration. New functionalities will be added over time to help them work more efficiently. The Driver Apps have similarly taken on an increasingly important role for the drivers, enhancing their life on board and driving experience.

The IVECO ON portal is now the way to access for the first time Remote Commands on the IVECO Daily and S- Way, enabling the fleet manager to set remotely specific parameters that can’t be overridden by the driver. They can control Vehicle Access, locking and unlocking their vehicles remotely. With the Driving Mode function, they can set and lock the Eco Mode, ensuring that their fleet is always operating efficiently, maximising fuel savings. Fleet managers can also access the vehicle’s ADAS settings remotely to fine-tune each function individually or select the “maximum safety” option, supporting their drivers and contributing to road safety.

Fleet managers and vehicle owners will have access to the new Tyre Wear Prediction service developed with Bridgestone for the IVECO S-Way, compatible with premium tire brands. The service collects the vehicle’s data, analyses it and provides customers with insights on their tire status. It provides a forecast on remaining mileage, indicating when a critical threshold will be reached. This results in greater safety for the driver and makes it easy for the fleet manager to plan tire changes efficiently, resulting in more uptime.

IVECO's strong driver-centric focus is fully embodied by its digital services. IVECO Driver Pal, the pioneering on- board vocal travel companion built on Amazon Web Services (AWS) technology and Alexa features has now been fully integrated to offer a more intuitive and user-friendly interface with the ability to manage features using voice commands. Alexa technology will be embedded into the vehicle’s infotainment system, so drivers don’t need an additional mobile device to get the full in-vehicle experience. Real-time information is clearly displayed on the vehicle’s screen, adding to the driver’s comfort and enriching the voice interaction.

IVECO has also renewed its Driver Apps with a focus on the user experience, introducing improvements to the Easy Way and Easy Daily apps developed based on customer feedback and real user analytics – and the launch of the first app for Eurocargo: the Easy Cargo app. The new features include the ability to use the driver’s mobile device to operate multiple climate scheduling and cabin controls from inside the cab or remotely. A new Digital Pre-departure Checklist will help fleet drivers when they start driving, making it easy to provide the required information such as model, license plate, tachograph check or state of tires, and leaving paperwork behind. The renewed Easy Daily app also introduces a Profile Setting feature that will be well appreciated by fleet drivers who use more than one vehicle. They will be able to pre-set their own ADAS options on their app and, when switching to another vehicle, all the parameters will adjust automatically with no manual intervention.

IVECO’s focus on the driver extends to looking after their health and safety with the new Driver’s Health Monitoring service that will be introduced in 2024. By means of a widget in the Easy Way app and a medically certified smartwatch, the driver’s key vitals, such as heart rate, ECG, oxygen saturation and sleep quality are monitored. This data is collected, combined and processed by AI-generated algorithms with the aim of preventing sudden health events such as heart attacks, also improving road safety. The data is correlated with driving style to help drivers avoid dangerous conditions and road accidents with proactive alerts and recommendations.

IVECO has also developed a new electronic user manual, the Easy Guide app. It is designed for easy and intuitive navigation with a smart search feature which provides a new way of exploring the vehicle. It includes the complete user manual information complemented by tutorials and training videos.

A modular approach for a mission-tailored solution

IVECO’s modular approach to its services offer makes it easier for customers to choose the services that better meet their specific requirements. IVECO has also pre-bundled some services based on its experience, beginning with the Start Pack. Additionally, the customer can tailor the services solution with a choice of premium packages, each focusing on a specific aspect of their operation: Productivity Uptime Plus, Safety, and Driver Assistant. The packages available for each vehicle range – Light, Medium, Heavy and electric vehicles – vary to match their different mission and business requirements. Customers can further customize their solution with services such as Maintenance & Repair contracts, extension to the IVECO Driver Pal vocal assistant, or Astrata Fleet Management, which can be purchased separately.

Financial Solutions for every customer’s needs

Financial Services has always been a part of vehicle sales and will continue to support IVECO through this servitization approach. IVECO CAPITAL offers customers a comprehensive financial solution including financing, leasing and insurance services in all markets. Customers are further supported in their transition to zero-emission mobility through GATE, an innovative all-inclusive pay-per-use formula designed for the long-term rental of green commercial vehicles.