More proximity for maximum productivity
Driven by customer satisfaction, IVECO works to provide you the highest quality vehicles, parts and logistics. To limit your downtime and guarantee maximum performance, we continue to invest in a growing network of spare parts warehouses and logistic services.
We strive to reach you with the right part, in the right place, at the right time with a fast and effective customer centric supply chain.
IVECO Logistics Footprint in Europe:
Parts numbers managed in stock
£ 10 million
Parts orders handled per year
Deliveries day and night
Wherever you are, access a vast selection of Genuine Parts for your vehicle in record time. For you, this means enhanced performance and minimal downtime to maintain high levels of services all year. To reach these objectives, IVECO created
PRIM (Parts Retail Inventory Management), a process to ensure your dealership keeps the parts your vehicle needs to keep going. IVECO also dedicates a team of more than 150 people all across Europe to solve cases of urgent parts for a
Vehicle Off Road (VOR).
When you buy an IVECO vehicle, you know you also buy a high-performance Aftersales service with a fast response assistance to any challenge you might encounter during your vehicle’s lifetime:
- Client center
Assistance Non-Stop reachable 24/7 all across Europe. A direct contact to find solutions everywhere you could be and limit your vehicle downtime
Heavy Truck Stations: 300 service points in Europe along the main crossing Europe highway, our excellence service points where you can directly find the parts for your Stralis needs
Traceability Systems: Parcels Track&Trace to follow your parts orders from depot to delivery, as well as Genuine Parts Traceability to escape counterfeits.