As a guarantee of
truck reliability and Service Network excellence, IVECO offers the Brand-new formula UPTIME GUARANTEE.
UPTIME GUARANTEE, should a NEW STRALIS become inoperable due to technical issues, it will be repaired within
24 hours from recovery at an IVECO TRUCK STATION (timing as identified by the IVECO CUSTOMER CENTER).
If this is not possible, IVECO will provide the customer with:
• a replacement truck (if available)
• or a daily compensation for every 24 hours downtime period in the workshop (*).
UPTIME GUARANTEE is
included as standard coverage with NEW STRALIS XP and integrated in ELEMENTS 3XL / 2XL contracts (**).
Driving NEW STRALIS means never being alone: Customers can count on
IVECO TRUCK STATION centres, located on
all main European routes. TRUCK STATIONS carry out a wide range of
maintenance and assistance operations – including fast-lane repair with
IVECO original parts, trailer service, tyre service, body service, AdBlue® refuelling and truck wash***.
Access to the closest TRUCK STATION service point can be
booked by app, telematics or phone through the ASSISTANCE NON STOP 24/7 CUSTOMER CENTER.
TRUCK STATIONS fulfil strict criteria of admission, and stand out for their first-class service based on experience and Customer dedication: their mission is to reduce downtime and improve truck productivity by solving problems in the best, quickest and most professional way.
(*) up to 4 days (**) up to 4 years (***)Check the Services available in your TS
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