Iveco opens its first Truck Station
With the inauguration yesterday in Hanover of the first Truck Station, Iveco gives life to a new initiative completely dedicated to the world of international road transport. The company has decided to realise a chain of specialised assistance centres, entirely dedicated to heavy commercial vehicles at work on the principal communication routes in Europe.
The principal characteristics of the Truck Service Station project are:
• 24 hour non-stop assistance,
• Advanced diagnostic tools that can allow simultaneous operation on multiple vehicles,
• Technicians with special training,
• Dedicated parts warehouse,
• Assistance focused on trailers, with products from the Bullder range (Iveco brand for trailers parts).
In particular, the trailer service will allow Truck Station to become an important reference point, able to function as a "one-stop" service point to meet all transport operator needs.
Enzo Gioachin, Iveco Senior Vice President, Customer Services, said:
"The Truck Station opened in Hanover is the first in a network of 400 such workshops that Iveco is creating throughout Europe, each one specialised and dedicated to long distance international hauliers. Real service facilities dedicated to heavy trucks and selected according to quality of service and geographic location in order to ensure the highest service levels on the major European communication routes."
The stages the of project development give priority to Germany and France, with 140 new truck Service Station, since around two thirds of long distance international haulage traffic pass through these two countries.
Iveco Truck Station is the culmination of a process of perfecting the service that Iveco has developed with all the tools at its disposal - from technical training to the development of customer care policies, from local diagnostic tools to service through telematics, able provide advanced diagnostic services remotely from its centre of excellence.
A new system called VOR log (acronym for Vehicle Off Road - vehicle broken down) has been created that will monitor the status of vehicles at service points, so as to make visible to everyone in the company, according to their degree of responsibility, the timing and mode of action for each affected vehicle in the workshop. The goal is to maintain the commitment to achieving the result: putting the vehicle back on the road as soon as possible.
From those responsible for parts logistics to their opposite number in the Iveco central parts warehouse, from the manager of training and diagnostics to the individual mechanic working in the workshop, the entire company is, in real time, connected and intent on resolving whatever problem its customers may have.
Iveco designs, manufactures, and markets a broad range of light, medium and heavy commercial vehicles, off-road trucks, city and intercity buses and coaches as well as special vehicles for applications such as fire fighting, off-road missions, defence and civil protection.
Iveco employs almost 25,000 people and runs 27 production units in 16 Countries in the world using excellent technologies developed in 6 research centres. Besides Europe, the company operates in China, Russia, Australia and Latin America. With around 5,000 sales and service outlets in over 160 Countries guarantee technical support wherever in the world an Iveco vehicle is at work.
Torino, 23rd April 2010