Iveco offers a 24 hour, 7 days a week roadside assistance programme called Assistance Non-Stop. To support this key service, Iveco has invested heavily in the Customer Centre, a purpose-built first point of contact for customers in the unexpected event of a vehicle breakdown. The Customer Centre co-ordinates all roadside assistance activities from first contact to roadside repair, or where necessary, recovery to a franchised Iveco Dealer.

By calling the freephone number 0800 590509 from within the UK, or 00800 48326000 within Europe, you can request urgent assistance for your vehicle. A team of 80 operators guarantees an immediate response and a rapid solution to any problem, by activating the Iveco service centre closest to the breakdown point and most suitable for the vehicle.

During the assistance process (whether it is a small repair at the roadside, or towing and subsequent workshop repair), the Customer Centre checks on progress, keeps you informed and guarantees that the vehicle is back in service as quickly as possible.

Before you contact the Customer Centre:
• Ensure you have the vehicle documents to hand
• Provide as much information as possible regarding your exact location

When you talk to our operator:
• Provide as much information as requested
• Describe the nature of the problem as accurately as possible
At the end of the call, you will be given a file number which will enable you to check progress via web tracking.

The Customer Centre will monitor the assistance right through to completion, ensuring that any downtime is kept to an absolute minimum.



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