Customer satisfaction is an important concept for Iveco Ltd. The Customer Loyalty and Satisfaction System (CLASS) is a continuous and rigorous activity which measures exactly what the name implies. - Customer Satisfaction and Loyalty.
We interview thousands of users of Iveco products every year and produce detailed analysis by dealer, region, country and globally.
This data is used to define and implement improvement plans in the network supported fully by Iveco Ltd.
Your perception of us and our dealers, is vital to developing and further improving our standards of service and the way in which we can continue to meet your needs. We aim to produce a continuously improving Customer Satisfaction Index which further enhances our Customer Loyalty.
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